9:00am – 9:45am

Hal Becker is a nationally known expert on sales, customer service and negotiating. At the age of 22, he became the #1 salesperson among a national sales force of 11,000 for the Xerox Corporation. Six years later, in 1983, he survived terminal cancer only months after launching Direct Opinions, one of America's first customer service telemarketing firms that facilitates more than two million calls annually.

He is author of "Can I Have 5 Minutes of Your Time," now in its 18th printing. He has also author two best sellers, "Lip Service," one of the foremost books on customer service, and "Get What You Want, an upbeat approach to negotiating.

Hal is syndicated in newspapers and magazines and has been featured in numerous prominent publications, including The Wall Street Journal and Inc. Magazine, which voted Hal one of the nation's top speakers in sales and customer service.

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